Fraud MonitoringLeading the Fight in Agent / Customer Fraud Detection

Monitor

Aquilan’s Patriot Manager provides complete insight and tracking into operations with pre-defined, ready to implement monitoring analytics that identify a full-range of fraudulent activities.

Agent / Agency / Broker-Related Activity >>> Alerts (Red Flags) Provided:

• Agent has Same Address as Customer,
• Servicing Agent Change Followed by Withdrawal,
• Excessive Growth for a New Agent,
• Agent Bank Account used to Fund Multiple Policies.
• … 30 Alerts in Total.

Customer-Related Activity >>> Alerts (Red Flags) Provided:

• Excessive Name / Address Changes,
• CIP Discrepancy / Validation Failed,
• Potential Claims Fraud Activity.
• … 7 Alerts in Total.

Employee-Related Activity >>> Alerts (Red Flags) Provided:

• Policy Change to and back again over Short Period of Time.

Key features include:

• Alert Analysis – Alert/ Red flag indicators: Identify more truly suspicious activities with industry-specific defined indicators developed to accurately pinpoint suspicious actions across the enterprise.
• Automatic (Pro-Active) Alert Generation: Receive notice of suspicious activities through automatically generated alerts (in real-time and batch),
• Work Flow: Easy to Use Real-time display of work queue actions needing attention,
• Holistic View: All customers linked together in a single solution,
• Historical / Audit Reference / Integrity: Ability to enter progress notes, attach documents, record actions taken,
• Interactive Mapping: Display of Agents / Location / and Business across the U.S., with ability to drill down to specific policy.

Detect

Patriot Manager’s automated, rules driven approach combined with industry-specific indicators and alerts and adjustable thresholds, accurately identifies suspicious activities, reducing the number of false positives and ultimately, freeing up time for more thorough investigations of truly suspicious activities.

Key features include:

• Red flags/indicators: Identify more truly suspicious activities with industry defined indicators developed to accurately pinpoint suspicious actions at the industry level
• Automatic alerts: Receive notice of suspicious activities through automated alerts

Track/Manage

Patriot Manager simplifies investigations of suspicious activities by guiding the investigation process to ensure close tracking of each activity, thorough investigation procedures and completed steps for proper resolution.

Key features include:

• Activity tracking: Track and monitor required investigation activities through an activity tracker application to ensure thorough investigations and reduce the risk oversights
• Case management: Follow suspicious cases from beginning to end and confirm required steps have been taken for case resolution with automated case management

Report

Aquilan’s Patriot Manager significantly simplifies the highly detailed reporting and auditing process required for the investigation of all suspicious activities.

Key features include:

• Auto fill and file reports: Complete detail-heavy government reports quickly by simply pre-populating fields on required reports and easily filing reports electronically
• Audit history: Maintain an easy to access audit trail of past and current investigations, including a comprehensive list of flagged activities, related actions, notes recorded and steps to resolution