Patriot Manager’s Track Function provides:
Case Management – Established Process and Procedures that your analyst must follow for a consistent approach to working an alert. Helpful reminders are provided.
Complaints – Pre-defined and configurable options to efficiently handle customer calls. Information is automatically pre-filled for the analyst to verify caller identity
Investigations – A tool designed for your SIU department to organize their activities. Pre-defined drop down entries based on the type of investigation is provided to speed the process and improve quality
Customer Call Center – Take the wealth of Patriot Manager’s information to the front-line user. Track calls and provide improved customer service by validating the caller’s information with added details – such as:
- Seeing they have multiple policies
- Being able to ask validation questions – such as what was your prior address?
- The benefits are endless
The Track Function is one of the most requested functions.