Provides a responsive customer service and pro-active quality assured workflow solution.
The solution moves known customer information, product / account information and associated agent / broker information onto the desks where the complaint calls are taken. Easy to use screens provide the user with a wealth of information targeted to answer the most common questions. By entering minimal information from the call, the screens are quickly pre-filled with caller focused information.
The user quickly captures the reason for the call using drop down windows specific to your industry.
Patriot Manager provides:
- Consolidated Display of Complaints
- Ability to Log a new Complaint
- Workflow to work the Complaint
- Provide notification of due dates,
- Management approved final action requirements,
- Full reporting of activity / actions taken.
Patriot Manager is more than a Complaint Tracking solution, in addition;
- Risk rating of the customer
- Relationship analyzer – displaying all known links across the enterprise, and
- Ad-hoc customer inquiry
… and much more.
Contact Aquilan today to find out more about how Patriot Manager can help address your Complaint Tracking / Reporting needs.