Provides a responsive customer service and pro-active quality assured workflow solution.

The solution moves known customer information, product / account information and associated agent / broker information onto the desks where the complaint calls are taken.  Easy to use screens provide the user with a wealth of information targeted to answer the most common questions.  By entering minimal information from the call,  the screens are quickly pre-filled with caller focused information.

The user quickly captures the reason for the call using drop down windows specific to your industry.

Patriot Manager provides:

  • Consolidated Display of Complaints
  • Ability to Log a new Complaint
  • Workflow to work the Complaint
  • Provide notification of due dates,
  • Management approved final action requirements,
  • Full reporting of activity / actions taken.

Patriot Manager is more than a Complaint Tracking solution,  in addition;

  • Risk rating of the customer
  • Relationship analyzer – displaying all known links across the enterprise, and
  • Ad-hoc customer inquiry

… and much more.

Contact Aquilan today to find out more about how Patriot Manager can help address your Complaint Tracking / Reporting needs.